Warranty
Thank you for choosing Trycay. We are committed to providing reliable products and responsive customer support. Please review our warranty policy below.
Warranty Coverage
All products sold on Trycay are covered by a 30-day limited warranty, starting from the date the order is delivered.
This warranty covers manufacturing defects and damage that occurs under normal use.
Damaged or Defective Products
If you receive a product that is defective or damaged, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A brief description of the issue
- Clear photos showing the product damage or defect
Once confirmed, we will offer one of the following solutions:
- A replacement product at no additional cost
- A refund, in accordance with our Refund Policy
Damaged Packages During Transit
If your package arrives visibly damaged, please contact us as soon as possible with:
- Your order number
- Photos of the damaged outer packaging and the product
After verification, we will arrange a replacement or refund.
Warranty Exclusions
This warranty does not cover:
- Damage caused by misuse, abuse, or improper handling
- Normal wear and tear
- Accidental damage after delivery
How to Contact Us
For any warranty-related questions or support, please contact us at:
Email: Gben@trycay.com
We aim to respond to all inquiries within 24 business hours.
Company Information
Company Name: Shenzhen Youboda Technology Co., Ltd.
Registered Address:
East Area, 3rd Floor, Building 8,
No. 173, Liyuan Road, Pinghu Street,
Longgang District, Shenzhen, China
Zip Code: 518000
Phone: +86 18928435743
Customer Service Hours:
Monday–Friday, 9:00 AM – 6:00 PM
(GMT+08:00, China Standard Time – Shanghai)
Last Updated: December 17, 2025
Website: https://trycay.com
